Shipping policy
Shipping Policy
At our store, we work to ensure your order arrives quickly and safely.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
During peak seasons, processing may take a little longer.
Delivery Times
Estimated delivery times are:
Colombia: 2 to 7 business days
International Shipping: 7 to 20 business days
These times are estimates and may vary depending on the carrier and the customer's location.
Shipping Costs
Shipping costs will be automatically calculated at checkout based on the customer's location.
In some cases, we offer free shipping promotions, which will be announced in our store.
Order Tracking
Once your order has shipped, you will receive an email with the tracking number to track your purchase.
Delivery Delays
We are not responsible for delays caused by:
* Carrier logistics issues
* Weather conditions
* Customs processes
* Incorrect addresses provided by the customer
* Incorrect address
It is the customer's responsibility to verify that the shipping address is correct before completing the purchase.
If the order is returned due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping.
Lost or Damaged Orders
If your order arrives damaged or you do not receive it within the estimated delivery time, please contact us through our customer service email so we can help resolve the issue.
Contact
If you have any questions about our shipping policy, you can write to us at: